Evaluasi dan Perancangan Pengalaman Pengguna Aplikasi Mobile Kursus Public Speaking (Oberi App) menggunakan Metode Shadowing dan Design Thinking
Kata Kunci:
Evaluasi, Desain, Berbicara di depan umum, Shadowing, Design Thinking, Pendidikan, Kualifikasi pekerjaan, Pengalaman penggunaAbstrak
Penelitian ini berfokus pada evaluasi dan perancangan aplikasi public speaking dengan metode Shadowing dan Design Thinking. Latar belakangnya adalah kebutuhan kemampuan public speaking yang penting dalam mendukung pendidikan dan kualifikasi kerja saat ini. Metode Shadowing digunakan untuk evaluasi detail pengguna, kendala, dan kebutuhan terkait rancangan public speaking. Design Thinking digunakan untuk memperbaiki rancangan dengan memahami kebutuhan dan mencari solusi perbaikan. Kedua metode ini menghasilkan rancangan aplikasi kursus public speaking yang sesuai dengan kebutuhan untuk meningkatkan kemampuan public speaking saat ini. Evaluasi melibatkan umpan balik pengguna dan analisis data untuk perbaikan iteratif. Setelah perbaikan, aplikasi diuji dengan efektivitas, efisiensi, dan kepuasan sebagai parameter. Hasil pengujian menunjukkan bahwa aplikasi ini efektif digunakan (98% tingkat keberhasilan saat uji usability), efisien (0,02 goals/detik waktu rata-rata menyelesaikan tugas), dan memuaskan pengguna (tingkat kepuasan yang baik hingga sangat baik). Secara keseluruhan, rancangan aplikasi ini memenuhi harapan pengguna dalam hal daya tarik, kualitas pragmatis, dan kualitas hedonis, serta memberikan pengalaman positif dalam belajar public speaking.
Referensi
Albay, E. M., & Eisma, D. V. (2021). Performance task assessment supported by the design thinking process: Results from a true experimental research. Social Sciences & Humanities Open, 3(1), 100116. https://doi.org/10.1016/J.SSAHO.2021.100116
Brown, T. (2020). Design thinking 디자인 사고 ( Design thinking ). IEEE Software, 37(2), 21–24. https://scholarshare.temple.edu/handle/20.500.12613/125
Dahiya, Kapil & Potia, A. (2020). Generous : COVID-19 ’ s Impact on Indonesian Consumer Sentiment. McKinsey and Company, April.
Dhawan, S. (2020). Online Learning: A Panacea in the Time of COVID-19 Crisis. Journal of Educational Technology Systems, 49(1), 5–22. https://doi.org/10.1177/0047239520934018
Firmiana, M. E., & Rahmawati, S. (2020). Meningkatkan Keyakinan Diri Siswa di Masa Pembelajaran Online selama Pandemi Covid-19. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Hu, X., Zhang, J., He, S., Zhu, R., Shen, S., & Liu, B. (2022). E-learning intention of students with anxiety: Evidence from the first wave of COVID-19 pandemic in China. Journal of Affective Disorders, 309(March), 115–122. https://doi.org/10.1016/j.jad.2022.04.121
Jones, B. D., Fenerci-Soysal, H., & Wilkins, J. L. M. (2022). Measuring the motivational climate in an online course: A case study using an online survey tool to promote data-driven decisions. Project Leadership and Society, 3(February), 100046. https://doi.org/10.1016/j.plas.2022.100046
Lazuardi, M. L., & Sukoco, I. (2019). Design thinking David Kelley & Tim Brown: Otak Dibalik Penciptaan Aplikasi Gojek. Organum: Jurnal Saintifik Manajemen Dan Akuntansi, 2(1), 1–11. https://doi.org/10.35138/organum.v2i1.51
Of, A., Technique, S., Media, W. A., Learning, I. N., & French, S. (2018). PENERAPAN TEKNIK SHADOWING DENGAN MEDIA AUDIO-VISUAL. 180–190.
Sarah Gibbon. (2018, January 14). Empathy Mapping: The First Step in Design thinking. Nielsen Norman Group. https://www.nngroup.com/articles/empathy-mapping/
Sarah Gibbons. (2016, July 31). Design thinking 101. Nielsen Norman Group LogoNielsen Norman Group. https://www.nngroup.com/articles/design-thinking/
Schrepp, M. (2019). User Experience Questionnaire Handbook Version 8. URL: Https://Www. Researchgate. Net/Publication/303880829_User_Experience_Questionnaire_Handbook_Version_2.(Accessed: 02.02. 2017), 1–15. www.ueq-online.org
Shadowing in User Research | Think Design. (n.d.). Retrieved July 10, 2023, from https://think.design/user-design-research/shadowing/
Albay, E. M., & Eisma, D. V. (2021). Performance task assessment supported by the design thinking process: Results from a true experimental research. Social Sciences & Humanities Open, 3(1), 100116. https://doi.org/10.1016/J.SSAHO.2021.100116
Brown, T. (2020). Design thinking 디자인 사고 ( Design thinking ). IEEE Software, 37(2), 21–24. https://scholarshare.temple.edu/handle/20.500.12613/125
Dahiya, Kapil & Potia, A. (2020). Generous : COVID-19 ’ s Impact on Indonesian Consumer Sentiment. McKinsey and Company, April.
Dhawan, S. (2020). Online Learning: A Panacea in the Time of COVID-19 Crisis. Journal of Educational Technology Systems, 49(1), 5–22. https://doi.org/10.1177/0047239520934018
Firmiana, M. E., & Rahmawati, S. (2020). Meningkatkan Keyakinan Diri Siswa di Masa Pembelajaran Online selama Pandemi Covid-19. Journal of Chemical Information and Modeling, 53(9), 1689–1699.
Hu, X., Zhang, J., He, S., Zhu, R., Shen, S., & Liu, B. (2022). E-learning intention of students with anxiety: Evidence from the first wave of COVID-19 pandemic in China. Journal of Affective Disorders, 309(March), 115–122. https://doi.org/10.1016/j.jad.2022.04.121
Jones, B. D., Fenerci-Soysal, H., & Wilkins, J. L. M. (2022). Measuring the motivational climate in an online course: A case study using an online survey tool to promote data-driven decisions. Project Leadership and Society, 3(February), 100046. https://doi.org/10.1016/j.plas.2022.100046
Lazuardi, M. L., & Sukoco, I. (2019). Design thinking David Kelley & Tim Brown: Otak Dibalik Penciptaan Aplikasi Gojek. Organum: Jurnal Saintifik Manajemen Dan Akuntansi, 2(1), 1–11. https://doi.org/10.35138/organum.v2i1.51
Of, A., Technique, S., Media, W. A., Learning, I. N., & French, S. (2018). PENERAPAN TEKNIK SHADOWING DENGAN MEDIA AUDIO-VISUAL. 180–190.
Sarah Gibbon. (2018, January 14). Empathy Mapping: The First Step in Design thinking. Nielsen Norman Group. https://www.nngroup.com/articles/empathy-mapping/
Sarah Gibbons. (2016, July 31). Design thinking 101. Nielsen Norman Group LogoNielsen Norman Group. https://www.nngroup.com/articles/design-thinking/
Schrepp, M. (2019). User Experience Questionnaire Handbook Version 8. URL: Https://Www. Researchgate. Net/Publication/303880829_User_Experience_Questionnaire_Handbook_Version_2.(Accessed: 02.02. 2017), 1–15. www.ueq-online.org
Shadowing in User Research | Think Design. (n.d.). Retrieved July 10, 2023, from https://think.design/user-design-research/shadowing/
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