Perancangan User Experience Aplikasi Penyewaan Jas dengan Metode Human Centered Design (HCD) Studi Kasus Rumah Jas Kendari
Kata Kunci:
Jas, Android, Human Centered Design (HCD), Usability Test, Maze, System Usability Test (SUS), User Experience Questionnaire (UEQ)Abstrak
Tujuan dilakukannya penelitian ini adalah untuk menciptakan user experience yang dapat dinilai baik pada rancangan aplikasi Android Penyewaan Jas RJK (Rumah Jas Kendari). Hal ini dilandasi oleh proses transaksi yang dilakukan oleh Rumah Jas Kendari masih secara konvensional dan stakeholders di perusahaan tersebut sedikit kesulitan untuk memasarkan serta menerapkan strategi pemasaran bisnisnya. Penelitian ini juga didukung oleh kebutuhan masyarakat Indonesia terhadap jas yang memiliki harga tinggi. Pendekatan yang dipilih selama perancangan adalah Human Centered Design (HCD), dengan wawancara sebagai proses pengambilan datanya, serta penelitian ini diverifikasi dengan menggunakan usability test dengan tools Maze dan System Usability Scale (SUS), dan divalidasi dengan menggunakan User Experience Questionnaire (UEQ).
Referensi
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Brignull, H., 2017. How to Run an Empathy & User Journey Mapping Workshop. [Online] Available at: https://marvelapp.com/blog/run-empathy-user-journey-mappingworkshop/ [Accessed 25 November 2020]. Brooke, J., 1996. SUS-A quick and dirty usability scale. Usability evaluation in industry.
Deckelmann, D., 2019. What Are the Benefits of the Likert Scale?. [Online] Available at: https://livecusurvey.com/likert-scale-benefits/ [Accessed 18 November 2020].
Garrett, J. J., 2010. The Elements of User Experience: User-Centered Design for the Web and Beyond (2nd Edition) (Voices That Matter). 2nd ed. s.l.:Elements.
Giacomin, J., 2014. What is human centred design?. Design Journal.
Harte, R. P., Glynn, L., Molinero, A. R. & Baker, P. M., 2017. A Human-Centered Design Methodology to Enhance the Usability, Human Factors, and User Experience of Connected Health Systems: A Three-Phase Methodology. JMIR Human Factors.
Hassenzahl, M., 2005. The Thing and I: Understanding the Relationship Between User and Product. In: Springer, ed. Funology: From Usability to Enjoyment. s.l.:s.n., pp. 31-42.
Ingram, S., 2016. The Thumb Zone: Designing For Mobile Users. [Online] Available at: https://www.smashingmagazine.com/2016/09/the-thumb-zonedesigning-for-mobile-users/ [Accessed 12 January 2021].
Interaction Design Foundation, 2018. Material Design. [Online] Available at: https://www.interaction-design.org/literature/topics/materialdesign [Accessed 10 November 2020].
Interaction Design Foundation, 2018. Mobile User Experience (UX) Design. [Online] Available at: https://www.interaction-design.org/literature/topics/mobile-uxdesign [Accessed 18 November 2020].
International Organisation for Standardization, 2018. Ergonomics of humansystem interaction - Part 11: Usability: Definitions and Concepts, s.l.: s.n.
International Organization for Standardization, 2010. ISO 9241-210: Ergonomics of human–system interaction - Human-centred design for interactive systems, s.l.: s.n.
Krause, R., 2018. Storyboards Help Visualize UX Ideas. [Online] Available at: https://www.nngroup.com/articles/storyboards-visualize-ideas/ [Accessed 25 November 2020].
Luchita, E., 2019. 8 tips for writing great usability tasks. [Online] Available at: https://maze.co/blog/write-great-usability-tasks [Accessed 13 January 2021].
Malewicz, M. & Malewicz, D., 2020. Designing User Interfaces. s.l.:Hype4.
Nielsen, J., 2000. Why You Only Need to Test with 5 Users. [Online] Available at: https://www.nngroup.com/articles/why-you-only-need-to-testwith-5-users/ [Accessed 18 November 2020].
Nielsen, J., 2001. Success Rate: The Simplest Usability Metric. [Online] Available at: https://www.nngroup.com/articles/success-rate-the-simplestusability-metric/ [Accessed 18 November 2020].
Nielsen, J., 2012. Usability 101: Introduction to Usability. [Online] Available at: https://www.nngroup.com/articles/usability-101-introduction-tousability/ [Accessed 18 November 2020].
Nielsen, J., 2017. Jakob's Law of Internet User Experience. [Online] Available at: https://www.nngroup.com/videos/jakobs-law-internet-ux/ [Accessed 20 January 2021].
Permana, F. E., Tolle, H. & Rokhmawati, R. I., 2020. Perancangan User Experience Sistem Informasi Manajemen Magang pada Jurusan Sistem Informasi menggunakan Pendekatan Human-Centered Design (HCD). Pengembangan Teknologi Informasi dan Ilmu Komputer.
Praxent, 2019. Why do Usability Testing? 4 Reasons to Make It a Priority. [Online] Available at: https://praxent.com/blog/usability-testing-4-reasons-top-priority [Accessed 13 April 2021].
Safi'i, I., Brata, K. C. & Az-Zahra, H. M., 2020. Evaluasi Usability dan Perbaikan Antarmuka Pengguna Aplikasi Malang e-Policing dengan pendekatan Human Centered Design. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer.
Sauro, J., 2018. 5 Ways o Interpret a SUS Score. [Online] Available at: https://measuringu.com/interpret-sus-score/ [Accessed 20 January 2021].
Schrepp, D. M., 2014. User Experience Questionnaire Handbook. Procedia Computer Science.
Tie, K., 2019. Splash screens: Designing a welcome experience users adore. [Online] Available at: https://www.invisionapp.com/inside-design/splash-screens/ [Accessed 7 January 2021].
Tran, T. H., 2019. 11 Google Fonts for your next design. [Online] Available at: https://www.invisionapp.com/inside-design/11-best-google-fonts/ [Accessed 2 February 2021].
UEQ Team, 2018. User Experience Questionnaire. [Online] Available at: https://www.ueq-online.org/ [Accessed 8 November 2020].
usability.gov, 2013. Wireframing. [Online] Available at: https://www.usability.gov/how-to-and- 123 tools/methods/wireframing.html [Accessed 7 January 2021].
Wijaya, R. H., H. T. & Az-Zahra, H. M., 2019. Perancagan User Experience Aplikasi Pemesanan Katering Sekolah dengan Menggunakan Metode Human-Centered Design. Pengembangan Teknologi Informasi dan Ilmu Komputer.
Arsenault, B., 2017. CX Toolkit: The Difference Between Personas and Empathy Mapping and How to Combine Them. [Online] Available at: https://www.fifthquadrant.com.au/cx-spotlight-news/cx-toolkitthe-difference-between-personas-and-empathy-mapping-and-how-to-combinethem [Accessed 25 November 2020].
Brignull, H., 2017. How to Run an Empathy & User Journey Mapping Workshop. [Online] Available at: https://marvelapp.com/blog/run-empathy-user-journey-mappingworkshop/ [Accessed 25 November 2020]. Brooke, J., 1996. SUS-A quick and dirty usability scale. Usability evaluation in industry.
Deckelmann, D., 2019. What Are the Benefits of the Likert Scale?. [Online] Available at: https://livecusurvey.com/likert-scale-benefits/ [Accessed 18 November 2020].
Garrett, J. J., 2010. The Elements of User Experience: User-Centered Design for the Web and Beyond (2nd Edition) (Voices That Matter). 2nd ed. s.l.:Elements.
Giacomin, J., 2014. What is human centred design?. Design Journal.
Harte, R. P., Glynn, L., Molinero, A. R. & Baker, P. M., 2017. A Human-Centered Design Methodology to Enhance the Usability, Human Factors, and User Experience of Connected Health Systems: A Three-Phase Methodology. JMIR Human Factors.
Hassenzahl, M., 2005. The Thing and I: Understanding the Relationship Between User and Product. In: Springer, ed. Funology: From Usability to Enjoyment. s.l.:s.n., pp. 31-42.
Ingram, S., 2016. The Thumb Zone: Designing For Mobile Users. [Online] Available at: https://www.smashingmagazine.com/2016/09/the-thumb-zonedesigning-for-mobile-users/ [Accessed 12 January 2021].
Interaction Design Foundation, 2018. Material Design. [Online] Available at: https://www.interaction-design.org/literature/topics/materialdesign [Accessed 10 November 2020].
Interaction Design Foundation, 2018. Mobile User Experience (UX) Design. [Online] Available at: https://www.interaction-design.org/literature/topics/mobile-uxdesign [Accessed 18 November 2020].
International Organisation for Standardization, 2018. Ergonomics of humansystem interaction - Part 11: Usability: Definitions and Concepts, s.l.: s.n.
International Organization for Standardization, 2010. ISO 9241-210: Ergonomics of human–system interaction - Human-centred design for interactive systems, s.l.: s.n.
Krause, R., 2018. Storyboards Help Visualize UX Ideas. [Online] Available at: https://www.nngroup.com/articles/storyboards-visualize-ideas/ [Accessed 25 November 2020].
Luchita, E., 2019. 8 tips for writing great usability tasks. [Online] Available at: https://maze.co/blog/write-great-usability-tasks [Accessed 13 January 2021].
Malewicz, M. & Malewicz, D., 2020. Designing User Interfaces. s.l.:Hype4.
Nielsen, J., 2000. Why You Only Need to Test with 5 Users. [Online] Available at: https://www.nngroup.com/articles/why-you-only-need-to-testwith-5-users/ [Accessed 18 November 2020].
Nielsen, J., 2001. Success Rate: The Simplest Usability Metric. [Online] Available at: https://www.nngroup.com/articles/success-rate-the-simplestusability-metric/ [Accessed 18 November 2020].
Nielsen, J., 2012. Usability 101: Introduction to Usability. [Online] Available at: https://www.nngroup.com/articles/usability-101-introduction-tousability/ [Accessed 18 November 2020].
Nielsen, J., 2017. Jakob's Law of Internet User Experience. [Online] Available at: https://www.nngroup.com/videos/jakobs-law-internet-ux/ [Accessed 20 January 2021].
Permana, F. E., Tolle, H. & Rokhmawati, R. I., 2020. Perancangan User Experience Sistem Informasi Manajemen Magang pada Jurusan Sistem Informasi menggunakan Pendekatan Human-Centered Design (HCD). Pengembangan Teknologi Informasi dan Ilmu Komputer.
Praxent, 2019. Why do Usability Testing? 4 Reasons to Make It a Priority. [Online] Available at: https://praxent.com/blog/usability-testing-4-reasons-top-priority [Accessed 13 April 2021].
Safi'i, I., Brata, K. C. & Az-Zahra, H. M., 2020. Evaluasi Usability dan Perbaikan Antarmuka Pengguna Aplikasi Malang e-Policing dengan pendekatan Human Centered Design. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer.
Sauro, J., 2018. 5 Ways o Interpret a SUS Score. [Online] Available at: https://measuringu.com/interpret-sus-score/ [Accessed 20 January 2021].
Schrepp, D. M., 2014. User Experience Questionnaire Handbook. Procedia Computer Science.
Tie, K., 2019. Splash screens: Designing a welcome experience users adore. [Online] Available at: https://www.invisionapp.com/inside-design/splash-screens/ [Accessed 7 January 2021].
Tran, T. H., 2019. 11 Google Fonts for your next design. [Online] Available at: https://www.invisionapp.com/inside-design/11-best-google-fonts/ [Accessed 2 February 2021].
UEQ Team, 2018. User Experience Questionnaire. [Online] Available at: https://www.ueq-online.org/ [Accessed 8 November 2020].
usability.gov, 2013. Wireframing. [Online] Available at: https://www.usability.gov/how-to-and- 123 tools/methods/wireframing.html [Accessed 7 January 2021].
Wijaya, R. H., H. T. & Az-Zahra, H. M., 2019. Perancagan User Experience Aplikasi Pemesanan Katering Sekolah dengan Menggunakan Metode Human-Centered Design. Pengembangan Teknologi Informasi dan Ilmu Komputer.
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