Analisis Kepuasan Pengguna LMS Online Bootcamp dengan Metode End User Computing Satisfaction (EUCS) dan Importance Performance Analysis (IPA) (Studi Kasus: Online Bootcamp XYZ)
Kata Kunci:
Evaluasi Kepuasan Pengguna, Learning Management System, Online Bootcamp, End User Computing Satisfaction (EUCS), Importance Performance Analysis (IPA), XYZAbstrak
Didirikan tahun 2020 di tengah masa pandemi yang melambungnya tingkat pengangguran, XYZ merupakan startup yang berinisiasi untuk mengupayakan setiap orang dalam membantu mendapatkan pekerjaan. Platform pembelajaran dan persiapan karir digital yang telah terdaftar dan diawasi oleh Kementerian Komunikasi dan Informatika (Kemkominfo) ini menyediakan program bootcamp dan penyaluran kerja bagi alumni program. Sebagai komitmen untuk memberikan pengalaman pembelajaran terbaik, XYZ menyediakan Learning Management System (LMS) sendiri. Oleh karena itu, penelitian ini bertujuan untuk mengetahui kualitas Content, Accuracy, Format, Timelines, dan Ease of Use pada LMS XYZ. Penelitian kuantitatif dengan penyebaran kuesioner ini diolah dengan analisis deskriptif dan Importance Performance Analysis (IPA) untuk menilai kinerja dari aplikasi LMS XYZ berdasarkan kepentingan dari setiap variabel. Karakteristik populasi adalah pengguna LMS XYZ itu sendiri yang difokuskan pada student aktif dengan teknik pengambilan sampel menggunakan random sampling berjumlah 110 responden. Hasil penelitian diperoleh bahwa hampir seluruh kualitas kinerja layanan termasuk kategori sangat tinggi. Berdasarkan analisis tingkat kesesuaian, kepuasan pengguna pada setiap variabel antara lain, Content 96,24%, Accuracy 96,67%, Format 97,16%, Timeliness 95,55%, dan Ease of Use 95,99%. Rekomendasi untuk pengembangan aspek layanan diberikan berdasarkan analisis kuadran faktor kepentingan dan kinerjanya.
Referensi
Arifin, S. R., Zaidin, M. A., Pratomo, R. A., Amirah, A., Angreni, D. S., & Wulandari, D. R. (2021). Students’ Satisfaction of Learning Management System: A Study of Dipa Makassar University, Indonesia. 3rd International Conference on Cybernetics and Intelligent Systems, ICORIS 2021. https://doi.org/10.1109/ICORIS52787.2021.9649511
Barokhah, A., Hamzah, M. L., Saputra, E., & Muttakin, F. (2022). An Integration of End User Computing Satisfaction and Importance Performance Analysis on Website. 2022 IEEE International Conference on Cybernetics and Computational Intelligence, CyberneticsCom 2022, 212–217. https://doi.org/10.1109/CyberneticsCom55287.2022.9865609
Chin, W. W., & Lee, M. K. O. (1999). On The Formation of End-User Computing Satisfaction: A Proposed Model And Measurement Instrument The Proactive Technology Project Recovery Function: A Methodological Analysis View project. https://www.researchgate.net/publication/2912590
Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction End-User Satisfaction The Measurement of End-User Computing Satisfaction. Source: MIS Quarterly, 12(2), 259–274.
Gay, L. R., & Diehl, P. L. (1992). Research Methods for Business and Management.
Hultari, L. A. (2021). ANALISIS SISTEM INFORMASI PUSTAKA (E-LIBRARY) IAIN BUKITTINGGI BERDASARKAN TINGKAT KEPUASAN PENGGUNA MENGGUNAKAN METODE EUCS DAN IPA. Doctoral Dissertation, Universitas Islam Negeri Sultan Syarif Kasim Riau.
Kwon, C., Cao, H., & An, Y. (2020). Research on digital skills training model for the underrepresented population in high-tech industry. 2020 International Conference on Big Data and Informatization Education, ICBDIE 2020, 229–234. https://doi.org/10.1109/ICBDIE50010.2020.00059
Martilla, J. A., & James, J. C. (1977). Importance-Performance Analysis. Source: Journal of Marketing, 41(1), 77–79.
Mawaddah, E. W. A., Prasetyo, B., & Darnoto, B. R. (2019). Evaluate User Satisfaction DANA as Cashless Platform to Support Financial Technology Using End User Computing Satisfaction Method. Proceedings, 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE), 139–142. https://doi.org/10.1109/ICOMITEE.2019.8920942.
Nor, R. M., & Yamin, F. M. (2015). Satisfaction of Learning Management System using EUCS Model. Proceedings of International Conference on E-Commerce, e-Administration, e-Society, e-Education and e-Technology , 513–522.
Perdana, A. A., Catur Utami, M., & Aini, Q. (2021). END USER COMPUTING SATISFACTION: MODEL ANALISIS KEPUASAN PENGGUNA APLIKASI MENGGUNAKAN PARTIAL LEAST SQUARE STRUCTURAL EQUATION MODELING (STUDI KASUS). Jurnal Teknologi Informasi Dan Ilmu Komputer (JTIIK), 8(6), 1237–1246. https://doi.org/10.25126/jtiik.202183586
Prasetyo, B., Yulia, R. W. E., & Felisia. (2017). Measuring End-User Satisfaction of Online Marketplace using End-User Computing Satisfaction Model (EUCS Model) (Case Study: Tokopedia.com). 2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), 1–5. https://doi.org/10.1109/CAIPT.2017.8320710.
Putera, W. A., & Candiasa, I. M. (2021). Analysis of e-learning user satisfaction itb stikom bali using end user computing satisfaction (eucs) method. Journal of Physics: Conference Series, 1810(1). https://doi.org/10.1088/1742-6596/1810/1/012017
Putri, N. M. A. W. (2021). Digital Transformation: The Approach to Society 5.0 in Indonesia. 2021 2nd International Conference on ICT for Rural Development (IC-ICTRuDev), 1–5. https://doi.org/10.1109/IC-ICTRuDev50538.2021.9656528
Qadriani, F. el, & Windasari, N. A. (2023). Battle of Bootcamp: Analyzing Factor Affecting Customer Satisfaction and Continuance Intention in Coding Bootcamp Industry Indonesia. International Journal of Current Science Research and Review, 06(01). https://doi.org/10.47191/ijcsrr/V6-i1-06
Rinjani, A. D. A., & Prehanto, D. R. (2021). ANALISIS KEPUASAN PENGGUNA APLIKASI BIBIT REKSADANA MENGGUNAKAN METODE EUCS DAN IPA. Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 10(2), 123–136. https://doi.org/http://dx.doi.org/10.35889/jutisi.v10i2.655
Riyanto, S., & Hatmawan, A. A. (2020). Metode riset penelitian kuantitatif penelitian di bidang manajemen, teknik, pendidikan dan eksperimen. Deepublish.
Tjong, Y., Sugandi, L., Nurshafita, A., Magdalena, Y., Evelyn, C., & Yosieto, N. S. (2018). User Satisfaction Factor on Learning Management Systems Usage. 2018 International Conference on Information Management and Technology (ICIMTech), 11–14. https://doi.org/10.1109/ICIMTech.2018.8528171
XYZ. (2023). Big Dream XYZ. https://XYZ/about-us
Yudistira, A. R., Nuha, H. H., & Achmad, K. A. (2022). User Satisfaction Analysis of PeduliLindungi Application Using End User Computing Satisfaction (EUCS) Method. International Conference on Electrical Engineering, Computer Science and Informatics (EECSI), 2022-October, 193–197. https://doi.org/10.23919/EECSI56542.2022.9946559
Arifin, S. R., Zaidin, M. A., Pratomo, R. A., Amirah, A., Angreni, D. S., & Wulandari, D. R. (2021). Students’ Satisfaction of Learning Management System: A Study of Dipa Makassar University, Indonesia. 3rd International Conference on Cybernetics and Intelligent Systems, ICORIS 2021. https://doi.org/10.1109/ICORIS52787.2021.9649511
Barokhah, A., Hamzah, M. L., Saputra, E., & Muttakin, F. (2022). An Integration of End User Computing Satisfaction and Importance Performance Analysis on Website. 2022 IEEE International Conference on Cybernetics and Computational Intelligence, CyberneticsCom 2022, 212–217. https://doi.org/10.1109/CyberneticsCom55287.2022.9865609
Chin, W. W., & Lee, M. K. O. (1999). On The Formation of End-User Computing Satisfaction: A Proposed Model And Measurement Instrument The Proactive Technology Project Recovery Function: A Methodological Analysis View project. https://www.researchgate.net/publication/2912590
Doll, W. J., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction End-User Satisfaction The Measurement of End-User Computing Satisfaction. Source: MIS Quarterly, 12(2), 259–274.
Gay, L. R., & Diehl, P. L. (1992). Research Methods for Business and Management.
Hultari, L. A. (2021). ANALISIS SISTEM INFORMASI PUSTAKA (E-LIBRARY) IAIN BUKITTINGGI BERDASARKAN TINGKAT KEPUASAN PENGGUNA MENGGUNAKAN METODE EUCS DAN IPA. Doctoral Dissertation, Universitas Islam Negeri Sultan Syarif Kasim Riau.
Kwon, C., Cao, H., & An, Y. (2020). Research on digital skills training model for the underrepresented population in high-tech industry. 2020 International Conference on Big Data and Informatization Education, ICBDIE 2020, 229–234. https://doi.org/10.1109/ICBDIE50010.2020.00059
Martilla, J. A., & James, J. C. (1977). Importance-Performance Analysis. Source: Journal of Marketing, 41(1), 77–79.
Mawaddah, E. W. A., Prasetyo, B., & Darnoto, B. R. (2019). Evaluate User Satisfaction DANA as Cashless Platform to Support Financial Technology Using End User Computing Satisfaction Method. Proceedings, 2019 International Conference on Computer Science, Information Technology, and Electrical Engineering (ICOMITEE), 139–142. https://doi.org/10.1109/ICOMITEE.2019.8920942.
Nor, R. M., & Yamin, F. M. (2015). Satisfaction of Learning Management System using EUCS Model. Proceedings of International Conference on E-Commerce, e-Administration, e-Society, e-Education and e-Technology , 513–522.
Perdana, A. A., Catur Utami, M., & Aini, Q. (2021). END USER COMPUTING SATISFACTION: MODEL ANALISIS KEPUASAN PENGGUNA APLIKASI MENGGUNAKAN PARTIAL LEAST SQUARE STRUCTURAL EQUATION MODELING (STUDI KASUS). Jurnal Teknologi Informasi Dan Ilmu Komputer (JTIIK), 8(6), 1237–1246. https://doi.org/10.25126/jtiik.202183586
Prasetyo, B., Yulia, R. W. E., & Felisia. (2017). Measuring End-User Satisfaction of Online Marketplace using End-User Computing Satisfaction Model (EUCS Model) (Case Study: Tokopedia.com). 2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), 1–5. https://doi.org/10.1109/CAIPT.2017.8320710.
Putera, W. A., & Candiasa, I. M. (2021). Analysis of e-learning user satisfaction itb stikom bali using end user computing satisfaction (eucs) method. Journal of Physics: Conference Series, 1810(1). https://doi.org/10.1088/1742-6596/1810/1/012017
Putri, N. M. A. W. (2021). Digital Transformation: The Approach to Society 5.0 in Indonesia. 2021 2nd International Conference on ICT for Rural Development (IC-ICTRuDev), 1–5. https://doi.org/10.1109/IC-ICTRuDev50538.2021.9656528
Qadriani, F. el, & Windasari, N. A. (2023). Battle of Bootcamp: Analyzing Factor Affecting Customer Satisfaction and Continuance Intention in Coding Bootcamp Industry Indonesia. International Journal of Current Science Research and Review, 06(01). https://doi.org/10.47191/ijcsrr/V6-i1-06
Rinjani, A. D. A., & Prehanto, D. R. (2021). ANALISIS KEPUASAN PENGGUNA APLIKASI BIBIT REKSADANA MENGGUNAKAN METODE EUCS DAN IPA. Jurnal Ilmiah Teknik Informatika Dan Sistem Informasi, 10(2), 123–136. https://doi.org/http://dx.doi.org/10.35889/jutisi.v10i2.655
Riyanto, S., & Hatmawan, A. A. (2020). Metode riset penelitian kuantitatif penelitian di bidang manajemen, teknik, pendidikan dan eksperimen. Deepublish.
Tjong, Y., Sugandi, L., Nurshafita, A., Magdalena, Y., Evelyn, C., & Yosieto, N. S. (2018). User Satisfaction Factor on Learning Management Systems Usage. 2018 International Conference on Information Management and Technology (ICIMTech), 11–14. https://doi.org/10.1109/ICIMTech.2018.8528171
XYZ. (2023). Big Dream XYZ. https://XYZ/about-us
Yudistira, A. R., Nuha, H. H., & Achmad, K. A. (2022). User Satisfaction Analysis of PeduliLindungi Application Using End User Computing Satisfaction (EUCS) Method. International Conference on Electrical Engineering, Computer Science and Informatics (EECSI), 2022-October, 193–197. https://doi.org/10.23919/EECSI56542.2022.9946559
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