Implementasi Design Thinking untuk Evaluasi dan Perbaikan Pengalaman Pengguna Situs Web SMAN 1 Baureno
Kata Kunci:
Evaluasi, Pengalaman Pengguna, Situs Web, Design Thinking, User experience Questionnaire (UEQ), System Usability Scale (SUS)Abstrak
SMAN 1 Baureno merupakan sekolah menengah atas yang terletak di Kabupaten Bojonegoro. SMAN 1 Baureno memiliki situs web yang dipergunakan untuk sarana informasi kegiatan sekolah. Namun, pengguna merasa kesulitan dikarenakan terdapat beberapa fitur dalam situs web yang tidak berfungsi sesuai dengan konten yang ada, fitur/tools yang terdapat pada situs web sulit dipahami oleh pengguna secara umum. Melalui permasalahan tersebut penulis menawarkan proses evaluasi untuk menggali lebih dalam permasalahan dengan menggunakan kuesioner User experience questionnaire (UEQ) dan menggunakan metode design thinking sebagai dasar untuk melakukan proses perbaikan desain situs web. Hasil pengujian pengalaman pengguna menggunakan User Experience Questionnaire (UEQ) pada situs web smanbaureno.id menunjukkan hasil dari skala Attractiveness (daya tarik) rata 0.70, Perspicuity (Kejelasan) Attractiveness (daya tarik) rata 0.77, efficiency (Efisiensi) 0.59,Dependability (Ketepatan) 0.87, Stimulation (Stimulasi) 0.47,dan Novelty (Kebaruan) 0.35 dengan hasil keseluruhan mendapatkan predikat Below Average. Hasil pengujian desain solusi menggunakan metode usability testing dan kuesioner system usability scale (SUS) mendapatkan persentase pengujian aspek efektivitas sebesar 97%, hasil pengujian aspek efisiensi mendapatkan persentase sebesar 95,47% dan hasil dari pengujian aspek kepuasan pengguna dengan menggunakan kuesioner SUS didapatkan nilai sebesar 69 dengan predikat Good.
Referensi
Brooke, J., 1996. SUS-A Quick And Dirty Usability Scale. Usability Evaluation In Industry 189, No. 194 : 4-7
Brooke, J., 2013. SUS: A Retrospective. Journal Of Usability Studies 8, No. 2: 29-40
Cronbach, L. J., Ambron, S. R., Dornbusch, S. M., Hess, R. D., Hornik, R. C., Phillips, D. C., ... & Weiner, S. S. (1980). Toward reform of program evaluation (p. 3). San Francisco: Jossey-Bass.
Edy Mulyana, Asep Saepudin., 2006. Perkembangan dan Pemanfaatan Teknologi Informasi dalam Penyelenggaraan Pendidikan Jarak Jauh.
Friis Dam. R., 2021. Customer Journey Maps. https://www.interaction-design.org/literature/topics/customer-journey-map
Friis Dam. R., 2021. Personas - A Simple Introduction. https://www.interaction-design.org/literature/article/workshops-to-establish-empathy-and-understanding-from-user-research-results.
Friis Dam. R., 2021. Stage 1 in the Design Thinking Process: Empathise with Your Users.https://www.interaction-design.org/literature/article/stage-1-in-the-design-thinking-process-empathise-with-your-users.
Friis Dam. R., 2021. The 5 Stages in the Design Thinking The 5 Stages in the DesignThinking.https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process.
Friis Dam. R., 2021. What is Ideation-and How to Prepare for Ideation Sessions.https://www.interaction-design.org/literature/article/what-is-ideation-and-how-to-prepare-for-ideation-sessions.
Hidayat, R. (2010). Cara praktis membangun website gratis. Elex Media Komputindo.
International Organization for Standardization. (2010). Ergonomics of Human-system Interaction: Part 210: Human-centred Design for Interactive Systems. ISO.
Jhonsen, WEB DESIGNER untuk PEMULA. Jakarta : Elex Media Komputindo Kelompok Gramedia, Anggota IKAPI, 2004.
Kohane, I. S., Greenspun, P., Fackler, J., Cimino, C., & Szolovits, P. (1996). Building national electronic medical record systems via the World Wide Web. Journal of the American Medical Informatics Association, 3(3), 191-207.
Nielsen, J. (1994). Usability engineering. Morgan Kaufmann.
Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things. Civitas Books.
Razzouk, R., & Shute, V. (2012). What is design thinking and why is it important?. Review of educational research, 82(3), 330-348.
Rubin, J., & Chisnell, D. (1994). Handbook of Usability testing, B. Elliott, M. Spears, J. James, and E. Charbonneau, Eds.
Schrepp, Martin., Hinderks, Andreas & Thomaschewski, Jörg. (2014). Applying the User experience Questionnaire (UEQ) in Different Evaluation Scenarios. Lecture Notes in Computer Science, Volume 8517 p. 383-392..
Shneiderman, B. (2000). Universal usability. Communications of the ACM, 43(5), 84-91.
Stake, R. E. (1967). The countenance of educational evaluation. Teachers college record, 68(7), 1-15.
Wei Liu, Daoli Huang and Yan Zhang, "Research on fuzzy comprehensive evaluation of user experience," 2010 IEEE Youth Conference on Information, Computing and Telecommunications, Beijing, 2010, pp. 122-125, doi: 10.1109/YCICT.2010.5713060.
Brooke, J., 1996. SUS-A Quick And Dirty Usability Scale. Usability Evaluation In Industry 189, No. 194 : 4-7
Brooke, J., 2013. SUS: A Retrospective. Journal Of Usability Studies 8, No. 2: 29-40
Cronbach, L. J., Ambron, S. R., Dornbusch, S. M., Hess, R. D., Hornik, R. C., Phillips, D. C., ... & Weiner, S. S. (1980). Toward reform of program evaluation (p. 3). San Francisco: Jossey-Bass.
Edy Mulyana, Asep Saepudin., 2006. Perkembangan dan Pemanfaatan Teknologi Informasi dalam Penyelenggaraan Pendidikan Jarak Jauh.
Friis Dam. R., 2021. Customer Journey Maps. https://www.interaction-design.org/literature/topics/customer-journey-map
Friis Dam. R., 2021. Personas - A Simple Introduction. https://www.interaction-design.org/literature/article/workshops-to-establish-empathy-and-understanding-from-user-research-results.
Friis Dam. R., 2021. Stage 1 in the Design Thinking Process: Empathise with Your Users.https://www.interaction-design.org/literature/article/stage-1-in-the-design-thinking-process-empathise-with-your-users.
Friis Dam. R., 2021. The 5 Stages in the Design Thinking The 5 Stages in the DesignThinking.https://www.interaction-design.org/literature/article/5-stages-in-the-design-thinking-process.
Friis Dam. R., 2021. What is Ideation-and How to Prepare for Ideation Sessions.https://www.interaction-design.org/literature/article/what-is-ideation-and-how-to-prepare-for-ideation-sessions.
Hidayat, R. (2010). Cara praktis membangun website gratis. Elex Media Komputindo.
International Organization for Standardization. (2010). Ergonomics of Human-system Interaction: Part 210: Human-centred Design for Interactive Systems. ISO.
Jhonsen, WEB DESIGNER untuk PEMULA. Jakarta : Elex Media Komputindo Kelompok Gramedia, Anggota IKAPI, 2004.
Kohane, I. S., Greenspun, P., Fackler, J., Cimino, C., & Szolovits, P. (1996). Building national electronic medical record systems via the World Wide Web. Journal of the American Medical Informatics Association, 3(3), 191-207.
Nielsen, J. (1994). Usability engineering. Morgan Kaufmann.
Norman, D. A. (2004). Emotional design: Why we love (or hate) everyday things. Civitas Books.
Razzouk, R., & Shute, V. (2012). What is design thinking and why is it important?. Review of educational research, 82(3), 330-348.
Rubin, J., & Chisnell, D. (1994). Handbook of Usability testing, B. Elliott, M. Spears, J. James, and E. Charbonneau, Eds.
Schrepp, Martin., Hinderks, Andreas & Thomaschewski, Jörg. (2014). Applying the User experience Questionnaire (UEQ) in Different Evaluation Scenarios. Lecture Notes in Computer Science, Volume 8517 p. 383-392..
Shneiderman, B. (2000). Universal usability. Communications of the ACM, 43(5), 84-91.
Stake, R. E. (1967). The countenance of educational evaluation. Teachers college record, 68(7), 1-15.
Wei Liu, Daoli Huang and Yan Zhang, "Research on fuzzy comprehensive evaluation of user experience," 2010 IEEE Youth Conference on Information, Computing and Telecommunications, Beijing, 2010, pp. 122-125, doi: 10.1109/YCICT.2010.5713060.
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