Klasifikasi Layanan Informasi Fakultas Ilmu Komputer Universitas Brawijaya Melalui Retrieval-based Chatbot Menggunakan Metode Naïve Bayes dan TF-IDF
Kata Kunci:
Chatbot, Machine learning, TF-IDF, Layanan Informasi, Peningkatan Kepuasan PenggunaAbstrak
Jurnal ini akan dipublikasikan pada Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK)
Referensi
AbuShawar, B., Kuhail, M. A. & Hammad, R., 2023. Trends, applications, and challenges of chatbot technology. s.l.:IGI Global.
Ahmad, N. A., Hamid, M. H. C., Zainal, A. & Baharum, Z., 2019. UNISEL Bot: Designing Simple Chatbot System for University FAQs. International Journal of Innovative Technology and Exploring Engineering, XI(2), pp. 4689-4693.
Assila, A. et al., 2016. Standardized Usability Questionnaires: Features and Quality Focus. Journal of Computer Science and Information Technology (eJCSIT), VI(1).
Chen, J. S., Le, T. T. Y. & Florence, D., 2021. Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing. International Journal of Retail and Distribution Management, XLIX(11).
Dangeti, P., 2017. Statistics for Machine Learning. United Kingdom: Packt Publishing.
Dyasham, A. A., 2023. RANCANG BANGUN RETRIEVAL-BASED CHATBOT UNTUK OTOMATISASI HELPDESK FAKULTAS ILMU KOMPUTER , Malang: s.n.
Følstad, A., Nordheim, C. B. & Bjørkli, C. A., 2018. What makes users trust a chatbot for customer service? An exploratory interview study. s.l., s.n.
Hart, W. E., Laird, C., Watson, J.-P. & Woodruff, D. L., 2012. Pyomo – Optimization Modeling in Python. United States: Springer New York.
Hassanien, A. E. & Darwish, A., 2020. Machine Learning and Big Data Analytics Paradigms: Analysis, Applications and Challenges. Germany: Springer International Publishing.
Hvitfeldt, E. & Silge, J., 2021. Supervised Machine Learning for Text Analysis in R. United States: CRC Press.
Ibrahem Al-Obaydy, W. N., Hashim, H. A., AbdulKhaleq Najm, Y. & Jalal, A. A., 2022. Document classification using term frequency-inverse document frequency and K-means clustering. Indonesian Journal of Electrical Engineering and Computer Science, XXVII(3).
Janssen, A., Rodríguez Cardona, D. & Breitner, M. H., 2021. More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services. s.l., Springer, Cham.
Johnson, T. P., 2014. Handbook
AbuShawar, B., Kuhail, M. A. & Hammad, R., 2023. Trends, applications, and challenges of chatbot technology. s.l.:IGI Global.
Ahmad, N. A., Hamid, M. H. C., Zainal, A. & Baharum, Z., 2019. UNISEL Bot: Designing Simple Chatbot System for University FAQs. International Journal of Innovative Technology and Exploring Engineering, XI(2), pp. 4689-4693.
Assila, A. et al., 2016. Standardized Usability Questionnaires: Features and Quality Focus. Journal of Computer Science and Information Technology (eJCSIT), VI(1).
Chen, J. S., Le, T. T. Y. & Florence, D., 2021. Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing. International Journal of Retail and Distribution Management, XLIX(11).
Dangeti, P., 2017. Statistics for Machine Learning. United Kingdom: Packt Publishing.
Dyasham, A. A., 2023. RANCANG BANGUN RETRIEVAL-BASED CHATBOT UNTUK OTOMATISASI HELPDESK FAKULTAS ILMU KOMPUTER , Malang: s.n.
Følstad, A., Nordheim, C. B. & Bjørkli, C. A., 2018. What makes users trust a chatbot for customer service? An exploratory interview study. s.l., s.n.
Hart, W. E., Laird, C., Watson, J.-P. & Woodruff, D. L., 2012. Pyomo – Optimization Modeling in Python. United States: Springer New York.
Hassanien, A. E. & Darwish, A., 2020. Machine Learning and Big Data Analytics Paradigms: Analysis, Applications and Challenges. Germany: Springer International Publishing.
Hvitfeldt, E. & Silge, J., 2021. Supervised Machine Learning for Text Analysis in R. United States: CRC Press.
Ibrahem Al-Obaydy, W. N., Hashim, H. A., AbdulKhaleq Najm, Y. & Jalal, A. A., 2022. Document classification using term frequency-inverse document frequency and K-means clustering. Indonesian Journal of Electrical Engineering and Computer Science, XXVII(3).
Janssen, A., Rodríguez Cardona, D. & Breitner, M. H., 2021. More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services. s.l., Springer, Cham.
Johnson, T. P., 2014. Handbook
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