Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pengguna Sistem Informasi Manajemen Pendidikan di Tingkat Perguruan Tinggi
Kata Kunci:
kualitas layanan, kualitas sistem, kualitas informasi, kepuasan pengguna, Generalized Linear Model, DeLone and McLean IS Success ModelAbstrak
Pendidikan` berperan penting dalam pembangunan negara dan pemanfaatan teknologi informasi serta komunikasi menjadi krusial. Pihak stakeholder STIE Eben Haezar Manado memanfaatkan sistem informasi Edufecta untuk meningkatkan efisiensi pendidikan dan telah menganggap implementasinya sudah sukses tetapi mahasiswa sebagai pengguna langsung masih menghadapi beberapa permasalahan dan merasa belum sepenuhnya puas dalam menggunakan sistem informasi tersebut. Penelitian ini bertujuan untuk mengetahui apakah kepuasan pengguna dalam menggunakan sistem informasi Edufecta dipengaruhi oleh faktor-faktor seperti service quality, system quality, dan information quality. Pengujian instrumen penelitian yaitu validitas dan realibilitas dilakukan secara statistik dengan menggunakan pengujian Pearson Product Moment dan menghitung koefisien Cronbach’s Alpha. Data dikumpulkan melalui distribusi kuesioner survei secara daring dengan total responden sebanyak 109 dan dianalisis dengan Generalized Linear Model. Berdasarkan hasil analisis data ditemukan bahwa kepuasan pengguna hanya dipengaruhi oleh faktor service quality dan information quality. Service quality dan information quality lebih diutamakan oleh mahasiswa sedangkan faktor system quality tidak berpengaruh dikarenakan sistem yang kadang-kadang mengalami gangguan dianggap sebagai hal yang normal oleh mahasiswa.
Referensi
Desmaryani, S., Kusrini, N., Lestari, W., Septiyarini, D., Harkeni, A., Burhansyah, R., Kilmanun, J. C., Dewi, D. O., Syafutra, M. R., David, J., Darmawan, & An-Driany, E. (2022). The role of digital leadership, system of information, and service quality on e-learning satisfaction. International Journal of Data and Network Science, 6(4), 1215–1222. https://doi.org/10.5267/j.ijdns.2022.6.012
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Giovani, A. F., & Prehanto, R. D. (2022). Penggunaan Metode Delone & Mclean Untuk Menilai Kesuksesan Sistem Informasi pada Website Daftar Wisuda Online “Dawine” Unesa. JEISBI (Journal of Emerging Information Systems and Business Intelligence), Vol. 03 No(03), E-ISSN 2774-3993.
Gurendrawati, E., Sasmi, A. A., Ulupui, I. G. K. A., Murdayanti, Y., Anwar, C., & Wahyuningsih, I. T. (2022). The DeLone and McLean Model on User Satisfaction of Academic Service Systems. Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB), 10(1), 87–99. https://doi.org/10.21009/jpeb.010.1.8
Hairuddin, H., Abu Seman, S. A., & Mohamad Mozie, N. (2019). Customers’ Satisfaction on the Quality of E-Commerce. Advances in Business Research International Journal, 5(3), 1. https://doi.org/10.24191/abrij.v5i3.9965
Helaludin. (2019). Peningkatan Kemampuan Literasi Teknologi dalam Upaya Mengembangkan Inovasi Pendidikan di Perguruan Tinggi. Pendais, I(skor 403), 44–55. https://uit.e-journal.id/JPAIs/article/view/218
Irawan, H., & Syah, I. (2017). Evaluation of implementation of enterprise resource planning information system with DeLone and McLean model approach. 2017 5th International Conference on Information and Communication Technology, ICoIC7 2017, 0(c). https://doi.org/10.1109/ICoICT.2017.8074721
Musrofah, R. A., & Fatihah, D. C. (2022). Pengaruh Pendapatan Terhadap Kesejahteraan Anggota Koperasi Viyata Virajati Sesko Ad Bandung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 6(1), 595.
Nuryanti, Y., Hutagalung, D., Nadeak, M., Abadiyah, S., & Novitasari, D. (2021). Understanding the Links between System Quality , Information Quality , Service Quality , and User Satisfaction in the Context of Online Learning. International Journal of Scoial and Management Studies, 02(04), 54–64. https://www.ijosmas.org/index.php/ijosmas/article/view/51%0Ahttps://www.ijosmas.org
Nusandari, K. D., Widayanti, R., Achmad, Y. F., Azizah, A. H., & Santoso, N. A. (2022). Analisis Kesuksesan Pengguna Tangerang Live menggunakan Information System Success Model (ISSM). Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi, 1(1), 77–88. https://doi.org/10.34306/mentari.v1i1.131
Ohliati, J., & Abbas, B. S. (2019). Measuring students satisfaction in using learning management system. International Journal of Emerging Technologies in Learning, 14(4), 180–189. https://doi.org/10.3991/ijet.v14.i04.9427
Saadilah, M. R., Hurriyati, R., & Dirgantari, P. D. (2021). Determination of User Satisfaction in Mobile Banking Services Using the Information Systems Success Model (ISSM) Perspective. Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020), 187(Gcbme 2020), 257–263. https://doi.org/10.2991/aebmr.k.210831.050
Samsuri, A. S., Hussin, S. M., & Badaruddin, M. N. A. (2022). Antecedents of User Satisfaction and Continuance Usage of Mobile Health Applications: A Study on MySejahtera Apps in Malaysia. Asian Journal of Behavioural Sciences, 4(2), 91–105. https://doi.org/10.55057/ajbs.2022.4.2.6
Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Government Information Quarterly, 36(1), 39–50. https://doi.org/10.1016/j.giq.2018.10.007
Saputra, A. (2020). Pendidikan Dan Teknologi: Tantangan Dan Kesempatan. Indonesian Journal of Islamic Educational Management, 3(1), 21–33.
Sukajie, B., Laksono, F. A., Mubarok, A., Susanti, S., & Kurniawan, A. (2019). Analisis Kepuasan Pengguna Youtube Sebagai Media Pendidikan Menggunakan Model DeLone Dan McLean. Jurnal Responsif, 1(1), 46–52.
Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85–102. https://doi.org/10.1287/isre.1050.0042
Yel, M. B., Sfenrianto, S., & Anugrah, R. D. (2020). Using DeLone and McLean model for evaluating an e-commerce website. IOP Conference Series: Materials Science and Engineering, 725(1). https://doi.org/10.1088/1757-899X/725/1/012108
Desmaryani, S., Kusrini, N., Lestari, W., Septiyarini, D., Harkeni, A., Burhansyah, R., Kilmanun, J. C., Dewi, D. O., Syafutra, M. R., David, J., Darmawan, & An-Driany, E. (2022). The role of digital leadership, system of information, and service quality on e-learning satisfaction. International Journal of Data and Network Science, 6(4), 1215–1222. https://doi.org/10.5267/j.ijdns.2022.6.012
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Giovani, A. F., & Prehanto, R. D. (2022). Penggunaan Metode Delone & Mclean Untuk Menilai Kesuksesan Sistem Informasi pada Website Daftar Wisuda Online “Dawine” Unesa. JEISBI (Journal of Emerging Information Systems and Business Intelligence), Vol. 03 No(03), E-ISSN 2774-3993.
Gurendrawati, E., Sasmi, A. A., Ulupui, I. G. K. A., Murdayanti, Y., Anwar, C., & Wahyuningsih, I. T. (2022). The DeLone and McLean Model on User Satisfaction of Academic Service Systems. Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB), 10(1), 87–99. https://doi.org/10.21009/jpeb.010.1.8
Hairuddin, H., Abu Seman, S. A., & Mohamad Mozie, N. (2019). Customers’ Satisfaction on the Quality of E-Commerce. Advances in Business Research International Journal, 5(3), 1. https://doi.org/10.24191/abrij.v5i3.9965
Helaludin. (2019). Peningkatan Kemampuan Literasi Teknologi dalam Upaya Mengembangkan Inovasi Pendidikan di Perguruan Tinggi. Pendais, I(skor 403), 44–55. https://uit.e-journal.id/JPAIs/article/view/218
Irawan, H., & Syah, I. (2017). Evaluation of implementation of enterprise resource planning information system with DeLone and McLean model approach. 2017 5th International Conference on Information and Communication Technology, ICoIC7 2017, 0(c). https://doi.org/10.1109/ICoICT.2017.8074721
Musrofah, R. A., & Fatihah, D. C. (2022). Pengaruh Pendapatan Terhadap Kesejahteraan Anggota Koperasi Viyata Virajati Sesko Ad Bandung. Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi), 6(1), 595.
Nuryanti, Y., Hutagalung, D., Nadeak, M., Abadiyah, S., & Novitasari, D. (2021). Understanding the Links between System Quality , Information Quality , Service Quality , and User Satisfaction in the Context of Online Learning. International Journal of Scoial and Management Studies, 02(04), 54–64. https://www.ijosmas.org/index.php/ijosmas/article/view/51%0Ahttps://www.ijosmas.org
Nusandari, K. D., Widayanti, R., Achmad, Y. F., Azizah, A. H., & Santoso, N. A. (2022). Analisis Kesuksesan Pengguna Tangerang Live menggunakan Information System Success Model (ISSM). Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi, 1(1), 77–88. https://doi.org/10.34306/mentari.v1i1.131
Ohliati, J., & Abbas, B. S. (2019). Measuring students satisfaction in using learning management system. International Journal of Emerging Technologies in Learning, 14(4), 180–189. https://doi.org/10.3991/ijet.v14.i04.9427
Saadilah, M. R., Hurriyati, R., & Dirgantari, P. D. (2021). Determination of User Satisfaction in Mobile Banking Services Using the Information Systems Success Model (ISSM) Perspective. Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020), 187(Gcbme 2020), 257–263. https://doi.org/10.2991/aebmr.k.210831.050
Samsuri, A. S., Hussin, S. M., & Badaruddin, M. N. A. (2022). Antecedents of User Satisfaction and Continuance Usage of Mobile Health Applications: A Study on MySejahtera Apps in Malaysia. Asian Journal of Behavioural Sciences, 4(2), 91–105. https://doi.org/10.55057/ajbs.2022.4.2.6
Santa, R., MacDonald, J. B., & Ferrer, M. (2019). The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B. Government Information Quarterly, 36(1), 39–50. https://doi.org/10.1016/j.giq.2018.10.007
Saputra, A. (2020). Pendidikan Dan Teknologi: Tantangan Dan Kesempatan. Indonesian Journal of Islamic Educational Management, 3(1), 21–33.
Sukajie, B., Laksono, F. A., Mubarok, A., Susanti, S., & Kurniawan, A. (2019). Analisis Kepuasan Pengguna Youtube Sebagai Media Pendidikan Menggunakan Model DeLone Dan McLean. Jurnal Responsif, 1(1), 46–52.
Wixom, B. H., & Todd, P. A. (2005). A theoretical integration of user satisfaction and technology acceptance. Information Systems Research, 16(1), 85–102. https://doi.org/10.1287/isre.1050.0042
Yel, M. B., Sfenrianto, S., & Anugrah, R. D. (2020). Using DeLone and McLean model for evaluating an e-commerce website. IOP Conference Series: Materials Science and Engineering, 725(1). https://doi.org/10.1088/1757-899X/725/1/012108
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