Evaluasi Kesuksesan Implementasi Aplikasi Carik Jakarta pada Ekosistem Sistem Pemerintahan Berbasis Elektronik di DKI Jakarta Berdasarkan Teori Delone & McLean
Kata Kunci:
Carik Jakarta, Dasawisma, Model Kesuksesan Delone & McLean, Evaluasi, KesuksesanAbstrak
Carik Jakarta merupakan program berbasis aplikasi pendataan keluarga di DKI Jakarta yang dibuat untuk mengumpulkan data keluarga dari berbagai aspek, seperti kependudukan, bangunan, lingkungan, dan lainnya. Karena aplikasi Carik Jakarta merupakan alat tunggal dalam pengumpulan data keluarga terintegrasi, sangat penting untuk mengukur kesuksesan dari implementasi ini mengingat minimnya penelitian terkait kesuksesan aplikasi yang juga melibatkan kader Dasawisma dari setiap kota dan kabupaten administrasi di DKI Jakarta. Untuk menggalinya, dilakukan pengukuran menggunakan model kesuksesan Delone & McLean yang terdiri dari 6 variabel dengan indikator penilaiannya. Pengumpulan data dilakukan dengan metode penyebaran kuesioner, yang melibatkan 304 kader Dasawisma dari seluruh kota Jakarta selaku responden. Hasil penelitian menunjukkan bahwa Carik Jakarta telah mencapai kesuksesan yang tinggi. Beberapa indikator yang menjadi perhatian dalam memberikan rekomendasi evaluasi yaitu reliability, timeliness, availability, assurance, nature of use, perceived utility, expectations, dan time-savings.
Referensi
Aden, L.V., 2022. Pembangunan Keluarga Untuk Ciptakan Ketahanan Keluarga. Laporan Kinerja Instansi Pemerintah Tahun 2021. [Accessed 15 August 2023].
Bakhit Jaafreh, A., 2017. Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA. International Review of Management and Business Research, [online] 6(2), pp.829–845.
Chang, C.H. and Almaghalsah, H., 2020. Usability evaluation of e-government websites: A case study from Taiwan. International Journal of Data and Network Science, 4(2), pp.127–138.
DeLone, W.H. and McLean, E.R., 2003. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), pp.9–30.
Edlund, S. and Lövquist, A., 2012. The Role of System Administrators in Information Systems Success. [online] p.67.
Grönroos, C., 1988. New Competition in the Service Economy: The Five Rules of Service. International Journal of Operations & Production Management, 8(3), pp.9–19.
Kaushal, R., Jha, A.K., Franz, C., Glaser, J., Shetty, K.D., Jaggi, T., Middleton, B., Kuperman, G.J., Khorasani, R., Tanasijevic, M. and Bates, D.W., 2006. Return on Investment for a Computerized Physician Order Entry System. Journal of the American Medical Informatics Association, 13(3), pp.261–266.
Khayun, V. and Ractham, P., 2011. Measuring e-excise tax success factors: Applying the DeLone & McLean information systems success model. Proceedings of the Annual Hawaii International Conference on System Sciences, pp.1–10.
Nafi’ah, B.A., 2020. e-Data Dasawisma : Penguatan Peran Perempuan Sebagai Agen Data Sipil Pemerintah Era Pasca Pandemi Covid-19. Public Administration Journal of Research, 2(4).
Recker, J., 2021. Scientific Research in Information Systems: A Beginner’s Guide. 2nd ed. [online] Springer.
Rosihan, R.I. and Yuniarto, H.A., 2019. Analisis Sistem Reliability dengan Pendekatan Reliability Block Diagram. Jurnal Teknosains, 9(1), p.57.
Sao Joao, E.A., Spowart, J. and Taylor, A., 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2).
Tuswoyo, Ahmad Hidayat and Tika Amalia Rahmah, 2022. Analysis of Policy Implementation in the One Door Family Data Collection Program Through the Carik Jakarta Application in Dasawisma Kelurahan Ujung Menteng East Jakarta Dki Jakarta. JILPR Journal Indonesia Law and Policy Review, 4(1), pp.1–6.
Urbach, N. and Muller, B., 2012. Informations Systems Theory: Vol.2. Springer, 28(May), p.461.
Wilson, N., Keni, K. and Tan, P.H.P., 2021. The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers’ loyalty in china. Gadjah Mada International Journal of Business, 23(3), pp.262–294.
Zhang, L., Gao, Y. and Zheng, X., 2020. Let’s Talk About This in Public: Consumer Expectations for Online Review Response. Cornell Hospitality Quarterly, 61(1), pp.68–83.
Aden, L.V., 2022. Pembangunan Keluarga Untuk Ciptakan Ketahanan Keluarga. Laporan Kinerja Instansi Pemerintah Tahun 2021. [Accessed 15 August 2023].
Bakhit Jaafreh, A., 2017. Evaluation Information System Success: Applied DeLone and McLean Information System Success Model in Context Banking System in KSA. International Review of Management and Business Research, [online] 6(2), pp.829–845.
Chang, C.H. and Almaghalsah, H., 2020. Usability evaluation of e-government websites: A case study from Taiwan. International Journal of Data and Network Science, 4(2), pp.127–138.
DeLone, W.H. and McLean, E.R., 2003. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), pp.9–30.
Edlund, S. and Lövquist, A., 2012. The Role of System Administrators in Information Systems Success. [online] p.67.
Grönroos, C., 1988. New Competition in the Service Economy: The Five Rules of Service. International Journal of Operations & Production Management, 8(3), pp.9–19.
Kaushal, R., Jha, A.K., Franz, C., Glaser, J., Shetty, K.D., Jaggi, T., Middleton, B., Kuperman, G.J., Khorasani, R., Tanasijevic, M. and Bates, D.W., 2006. Return on Investment for a Computerized Physician Order Entry System. Journal of the American Medical Informatics Association, 13(3), pp.261–266.
Khayun, V. and Ractham, P., 2011. Measuring e-excise tax success factors: Applying the DeLone & McLean information systems success model. Proceedings of the Annual Hawaii International Conference on System Sciences, pp.1–10.
Nafi’ah, B.A., 2020. e-Data Dasawisma : Penguatan Peran Perempuan Sebagai Agen Data Sipil Pemerintah Era Pasca Pandemi Covid-19. Public Administration Journal of Research, 2(4).
Recker, J., 2021. Scientific Research in Information Systems: A Beginner’s Guide. 2nd ed. [online] Springer.
Rosihan, R.I. and Yuniarto, H.A., 2019. Analisis Sistem Reliability dengan Pendekatan Reliability Block Diagram. Jurnal Teknosains, 9(1), p.57.
Sao Joao, E.A., Spowart, J. and Taylor, A., 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2).
Tuswoyo, Ahmad Hidayat and Tika Amalia Rahmah, 2022. Analysis of Policy Implementation in the One Door Family Data Collection Program Through the Carik Jakarta Application in Dasawisma Kelurahan Ujung Menteng East Jakarta Dki Jakarta. JILPR Journal Indonesia Law and Policy Review, 4(1), pp.1–6.
Urbach, N. and Muller, B., 2012. Informations Systems Theory: Vol.2. Springer, 28(May), p.461.
Wilson, N., Keni, K. and Tan, P.H.P., 2021. The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers’ loyalty in china. Gadjah Mada International Journal of Business, 23(3), pp.262–294.
Zhang, L., Gao, Y. and Zheng, X., 2020. Let’s Talk About This in Public: Consumer Expectations for Online Review Response. Cornell Hospitality Quarterly, 61(1), pp.68–83.
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